Shipping + Returns 

Shipping & Order Processing

Order processing time
Orders are typically processed within 2–4 business days, excluding weekends and holidays. During sales, holidays, or new product launches, processing may take longer. Any significant delays will be communicated by email. Preorders ship according to the timeframe listed on the product page.

Estimated shipping time
After your order ships, delivery typically takes 3–7 business days within the United States, depending on your location and the shipping service selected. Delivery estimates are separate from processing time and are not guaranteed. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping charges
Shipping charges are calculated at checkout based on your delivery address, the weight of your order, and the available shipping service. Any applicable shipping promotions will be reflected at checkout before you complete your purchase.

Returns & Refunds

1. Return eligibility and deadline
We accept return requests within 14 days of delivery for unused, unopened products in their original packaging. For hygiene reasons, we cannot accept returns of products that have been opened or used. Gift cards and items identified as final sale are not eligible for return. These restrictions do not prevent you from contacting us about a damaged, defective, or incorrect item.

2. How to request a return
Email blaqstarsoaps@gmail.com with your order number, the item you’d like to return, and the reason for your request. Please contact us before mailing anything back. If your return is approved, we’ll provide instructions and the return address. Approved returns must be mailed within 7 days of receiving return instructions.

3. Return shipping costs
Customers are responsible for return shipping costs unless we sent an incorrect item or the product arrived damaged or defective. Original shipping charges are nonrefundable for returns based on personal preference. We recommend using a shipping service with tracking.

4. Damaged or incorrect orders
If your order arrives damaged or contains an incorrect item, email blaqstarsoaps@gmail.com within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Please keep the items and packaging until we respond. We’ll work with you to arrange a replacement at no additional cost or an appropriate refund. If a return is necessary, we’ll cover the return shipping.

5. Refund timing
We’ll inspect your return and notify you of approval or denial within 5 business days of receiving it. Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the credit. For refunds that do not require a return, the same refund timeframe begins when we approve the refund.